Policies

 Privacy:

All information collected by Delicate Stitches by Sylvia is used for internal purposes only. We respect your privacy and do not sell, publish, or transfer information to third parties.
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General Sales/Return Conditions:

  • All prices and/or shipping charges are subject to change without notice.
  • When using a credit card, a minimum purchase of $15.00 is required excluding shipping.
  • Fabrics, laces & Swiss embroideries are not cut in amounts less than 1/4 yard and can be increased by not less than 1/8 yard increments.
  • Cut goods cannot be returned. Custom clothing cannot be returned. Items accepted for return will be given store credit or exchange on the total before shipping and handling fees.
  • Dye lots may vary between bolts of fabric & laces, order sufficient amounts for your projects. Sometime it is not possible to ship an uncut section of lace, but we try to measure a full uncut measure.
  • All sales are considered final unless damaged during shipping. If damaged in shipping, please save the original packing and call us at 1-918-245-5998 for further instructions.
  • We will make every effort to carefully check all merchandise before it leaves the shop, to insure top quality. If merchandise is different than the items ordered, please call within 3 days of receipt.

Payment:

USA: We accept personal check (drawn on US banks only) or money order if an online order is not desired by the customer.  We do not do C.O.D. We accept Visa, MasterCard or Discover or PayPal.

International: Sales by credit card only: Visa, MasterCard, Discover. Or PayPal


Shipping Method:

Every effort will be made to process and ship out your order within 2 business days. Custom and special orders will naturally take longer and you will be advised to an approximate delivery date. If you order something that is out of stock, you will be advised to an approximate delivery date. This is a backordered item. If you do not wish to accept a backordered item, please let us know at the time of ordering.

 

Shipping and Handling:

US Postal Service Priority  & USPS First Class Mail is used for the Continental US whenever possible.

If an item is extra heavy and UPS is a better route to use, it will be sent in that manner.

Canada & international addresses including APO & FPO, please use credit card. We will ship best way.